Our Customer Care and Retailer Support teams continue to function normally. We have strong contingency plans in place, and robust technology that will allow us to run our operations remotely if necessary. Parts and vehicle supply are not impacted at this time and our Roadside Assistance remains fully operational.
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As the COVID-19 related issues in our area continues to dominate the news, we would like to take this time to give you an update on the proactive steps we are taking within each of our businesses and departments. At this time, there are limited cases on Vancouver Island and we strive to do our part in helping to ensure it remains that way. The well-being of our clients and our entire team is our top priority and we will work together to help control this virus and bring Vancouver Island back to normality.
The GAIN Group, along with Volvo Cars Victoria have implemented numerous safety precautions to manage through COVID-19. Our action plan has been implemented and will be monitored daily and adjusted accordingly as needed.
Some of those safety measures include:
We will ask all visitors to extend the same courtesy to our staff as we ask recent travellers to other countries and people that display symptoms of any cold and flu and with that of COVID-19 to refrain from entering our businesses.
Please know that we are following the guidance and advice provided by health authorities. We will continue to monitor the progress of this virus and any further developments from our government to ensure we adapt in a timely manner and implement the appropriate procedures. The health and well-being of our clients and employees are of utmost importance to us and our thoughts are also with our friends and partners around the world.
We recognize that our safety precautions will be somewhat inconvenient to you and we hope you know that we only do this for the well being of all our clients and employees. As we continue to be open for business, we would also like to thank you for your understanding and continued efforts while we work through this together.
To follow the recent developments of COVID-19 and any questions you may have regarding symptoms and testing, we recommend visiting the following resources:
Thank you all for your continued efforts in keeping our environments safe.
Sincerely,
Volvo Cars Victoria